We, at Mauritian Eagle Insurance, are fully committed to providing a high quality insurance service to all our clients. If something goes wrong we need you to tell us about it by contacting our Complaints Coordinator whose contact details can be found in our contact page.

If the complaint is by telephone only, the member of staff with whom you are dealing may respond immediately if they have the experience and authority to do so. If he/she is unable to resolve the matter immediately, then the following steps will be taken :
We will send you a letter acknowledging your complaint and asking you (if relevant) to confirm or explain the details. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 3 working days of our receipt of your complaint. We will record your complaint in our register and start to investigate into it.