Mr Philip Venpin, Sales and Marketing Manager, says "ISO certification has already started to revamp our modus operandi in the company. It should be said that we are doing things more practically now and at the same time being able to provide our customers with more value-added services. "But being ISO certified now, we don't intend to stay where we are standing right now, as we have much more to achieve."

Societe Generale de Survelliance (SGS) was hired by Mauritian Eagle to carry out the auditing of the company before it was certified. The whole operation lasted nine months, during which time Mauritian Eagle underwent a complete restructuring process in all its departments.

According to Mr Venpin, the insurance sector has become highly challenging and it is time for the Ministry of Finance to revise the policies that govern the insurance sector and provide the necessary incentives to boost the industry.

Following the ISO 9001:2000 certification, Mauritian Eagle has even changed its slogan, which now reads : "Flying Higher to Serve you Better".
"The slogan has been studied deeply after it had been proposed and before it was adopted. Nevertheless, I don't think we could find something better than this one," says Mr Venpin.

The Flacq branch of the company has also been ISO 9001:2000 certified. However, the Rodrigues branch did not form part of the operation, but the company intends to make this branch undergo ISO certification procedures in the future.

Mr Venpin says : "We are optimistic about the future of this industry with the current developments in various sectors of the economy. At present, there are lots of construction going on in the island. These structures will certainly need to be insured, therefore creating a lot of prospects for the whole insurance industry."

Mauritian Eagle, which presently deals with some 15,000 customers across Mauritius, offers both life and general insurance policies.

Source: Financial News N° 73, 13th October 2003