We, at Mauritian Eagle, have adopted a number of policies which reflect our core values across the areas in which we operate. These policies cover how we apply legislation to our businesses and embrace best practice in our day-to-day operations.

INTEGRATED MANAGEMENT POLICY

We are committed to comply with the ISO standards requirements and shall strive to continually improve the effectiveness of our integrated management system.

COMPLAINTS POLICY

If you are unhappy with any part of our service, please let us know about it by contacting our Complaints Coordinator.

ENVIRONMENT CHARTER

We will strive to promote an environment culture within the IBL Group by recognising environmental achievement as one of our main core values.

CODE OF PRACTICE

The Insurance Code of Practice, as designed by the Insurers’ Association, is a self regulatory Code to promote good relations between insurers, agents, salesmen end customers and good insurance practice by describing standards of good practice and service.

CODE OF ETHICS

As a member of the Mauritian Quality Institute, Mauritian Eagle Insurance promise to uphold the honour and the dignity of the quality profession, to promote ethically sound professional conduct within quality assurance and management and to strive to achieve highest standards.

CODE OF BUSINESS CONDUCT

The Code of Business Conduct sets standards of market practices for insurers and insurance intermediaries in relation to the sale of insurance contracts. The Code aims to ensure that high standards of financial soundness and business conduct are adhered to by all insurers and intermediaries under the supervision of the FSC.